Tuesday, 09 April 2013 19:57

Android Phone - Troubleshooting

This guide should be used if you are experiencing problems with the Olive Tree application on your Android device. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. However, these are the steps that our support team would take to cover all possible angles of the issue. Follow this guide and only take as many steps as needed to get your issue resolved.

If at any point you feel uncomfortable with the troubleshooting process then please feel free to contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. . Include a specific description of the issue you’re having and one or our support members will contact you as quickly as possible.

If possible, Sync your annotations before continuing with troubleshooting steps. You will need an Olive Tree account to sync your account.

NOTE: There are over 15 versions of the Android Operating System and a myriad of Android device manufacturers. It is possible that your device may not have some of the same options that are discussed in this guide.

1. Disable Developer Options

Go to Settings (for your device, not in the Olive Tree app)>Developer Options>Apps>Don't keep activities (make sure that this is not checked.)

Note: this setting may not be available depending on your version of Android

2. Restart Your Device

Power off your device for 5 seconds and then turn it back on. Putting the phone in 'Sleep' mode does not power off your device.

3. Clear cache and Force stop the app

From your devices App screen, tap on the Settings icon. In the ‘Settings’ menu, tap on ‘Apps’, then locate the Olive Tree app and tap on it. From this screen, tap on ‘Force Close’ and ‘Clear Cache’. Return to your device’s Home screen and attempt to run the app.

3. Delete the Config Folder

This step will reset the settings you have selected in the Olive Tree app. You will need to access your internal memory or SD card by using a USB connection to your computer, or by using or downloading a file manager application from the Android Market (such as Astro File Manager, which is free).

Using the file manager, delete the ‘Config’ folder from the Olive Tree directory, which will be located either on your internal memory/card or on your external SD card. After you have deleted it, reboot your device and try the Olive Tree app again.

4. Delete the Managed Data Folder:

Important: Please remember that the following step will remove your annotations.

The ‘managed data’ folder contains all your user data (annotations, downloaded resources, etc.) Deleting this folder can help clear out any data that may be causing the app to experience errors.

To delete the managed data folder, you will need to access your internal memory or SD card by using a USB connection to your computer, or by using or downloading a file manager application from the Android Market (such as Astro File Manager, which is free). Navigate to the Olive Tree directory and open it, then delete the ‘managed data’ folder.

After you have deleted the directory, reboot your device and try the Olive Tree app again. Re-sync your annotations. If the issues are still not solved continue.

5. Delete the Entire Olive Tree Directory

Important: Please remember that the following step will remove all user data in the app.

Using the same navigation steps as you did for steps 3 and 4, delete the Olive Tree directory. Once you have done this, restart your device and open the program.

At that point any products that came bundled with the application will need to be reinstalled by accessing your library, and you will need to log into your Olive Tree account to download any additional products that you have purchased from outside of the application.

6. Reinstall the Application

Important: Please remember that the following step will remove your annotations.

First, delete the Olive Tree folder as described in step 5. Next, find the Settings in your device application Tray. Tap on the Applications Menu. Tap on Manage Applications. Now find your Bible Study application and open it. Once you have opened this menu, tap the ‘Uninstall’ button.

Now, reinstall the Bible Study App from the Android market. Exit to the home screen of your device, and locate the Android Market. Now touch the menu button on your device. Select My Apps and locate your Olive Tree app. Tap on it to begin the Installation. Once installed, please reboot your device. You will need to re-sync your annotations and reinstall any products you purchased outside of the application.

Still having problems?

Submit a support ticket so one of our support members can provide you with further instructions. Be sure to include a specific description of the problem you’re experiencing so they can provide you with the most relevant information possible.