Nook - Troubleshooting

This guide should be used if you are experiencing problems with the Olive Tree application on your Android device. Each problem is unique, so it’s possible that some of these steps may not be relevant to your particular issue. However, these are the steps that our support team would take to cover all possible angles of the issue. Follow this guide and only take as many steps as needed to get your issue resolved.

If at any point you feel uncomfortable with the troubleshooting process then please feel free to contact our support team at  This email address is being protected from spambots. You need JavaScript enabled to view it. . Include a specific description of the issue you’re having and one or our support members will contact you as quickly as possible.

If possible, Sync your annotations before continuing with troubleshooting steps. You will need an Olive Tree account to sync your account.

1. Restart Your Device

Power off your device for 5 seconds and then turn it back on. Putting the phone in 'Sleep' mode does not power off your device.

2. Delete the Config Folder

This step will reset the settings you have selected in the Olive Tree app. You will need to access your internal memory or SD card by using a USB connection to your computer. So please hook your device up to your computer for the remaining steps. Remember to disconnect your device between steps to test to see if they have worked.

Locate your Nook on your computer, then locate the Olive Tree Directory on the SD Card. Next, delete the Config folder from the Olive Tree directory, which will be located either on your internal memory/card or on your external SD card. After you have deleted it, reboot your device and try the Olive Tree app again.

3. Delete the Managed Data Folder:

Important: Please remember that the following step will remove your annotations.

The ‘managed data’ folder contains all your user data (annotations, downloaded resources, etc.) Deleting this folder can help clear out any data that may be causing the app to experience errors.

To delete the managed data folder, you will need to access your internal memory or SD card by using a USB connection to your computer, or by using or downloading a file manager application from the Android Market (such as Astro File Manager, which is free). Navigate to the Olive Tree directory and open it, then delete the ‘managed data’ folder.

After you have deleted the directory, reboot your device and try the Olive Tree app again. Re-sync your annotations. If the issues are still not solved continue.

4. Delete the Entire Olive Tree Directory

Important: Please remember that the following step will remove all user data in the app.

Using the same navigation steps as you did for steps 3 and 4, delete the Olive Tree directory. Once you have done this, restart your device and open the program.

At that point any products that came bundled with the application will need to be reinstalled by accessing your library, and you will need to log into your Olive Tree account to download any additional products that you have purchased from outside of the application.

5. Reinstall the Application

Important: Please remember that the following step will remove your annotations.

First, delete the Olive Tree directory (step 4). From the Nook Home screen, tap on the arrow located at the bottom middle of the screen. The arrow will be pointing up. Select 'Apps' from the menu that appears. A window should popup showing all installed apps. Tap and hold on the Olive Tree app icon. A popup will appear with options in a list form. Select the 'Archive App' option.

To reinstall the Olive Tree app:

Select the 'Archived' button at the top of the 'Apps' screen. Tap on the Olive Tree app icon, select the "Unarchive" button and the app will start downloading. Once the download is complete, an 'Open' button will appea, tap on this button to restart the app.

Still having problems?

Submit a support ticket so one of our support members can provide you with further instructions. Be sure to include a specific description of the problem you’re experiencing so they can provide you with the most relevant information possible.